The Arkévia digital safe is linked to the employee’s identity, not the employment contract. This technical distinction conditions everything else: post-departure access, document retrieval, data portability. When the employer changes, the safe does not close, provided that the account was configured correctly at the time of activation.
Personal email address and linking of the Arkévia safe
The most common friction point during a change of employer has nothing to do with the platform itself. It relates to the email address used when activating the MyArkevia account.
Related reading : How to know if your windows comply with mandatory double glazing standards?
A safe activated with a work email address poses an immediate problem upon leaving the company. The work email is deactivated, the password recovery link becomes unusable, and access to the safe is blocked without the former employer having done anything on their side.
We recommend checking right now which email is associated with the account. If it is a corporate address, the change to a personal email must be made before any contract termination. This operation can be done from the account settings on the MyArkevia portal. After departure, it will be too late to receive a reset link on a closed email account.
Further reading : How to Easily View Your Complete Booking History
Specifically, to log in to myArkévia my account after leaving, the identifier must rely on personal contact details, independent of the former employer’s IT infrastructure.
Arkévia identifiers after contract termination: what remains active
The Arkévia identifiers remain valid after the end of the employment contract. The former employer cannot delete the safe or revoke the employee’s access to documents already deposited. This point distinguishes Arkévia from a simple corporate storage space.
Password recovery works via the email address associated with the account. This is the only self-service procedure available. If the email is personal and still active, the reset takes a few minutes.
However, if the password is lost and the associated email is no longer accessible, the situation becomes complicated. One must then contact Arkévia support directly to prove their identity and request a change of the linked email. This procedure can take several days and generally requires an identification document.
Documents accessible after departure
All documents deposited by the employer in the safe remain viewable and downloadable. This includes:
- Electronic pay slips for the entire employment period, including the final settlement
- Annual tax certificates deposited by the payroll service
- Personal documents that the employee has added to their space (contracts, work certificates, various attestations)
The retention period reaches 50 years, regardless of professional situation. An employee who changes employers five times will find all their pay slips in the same safe, provided that each employer uses Arkévia as their digital safe provider.
Arkévia data portability and right to export
The right to data portability, governed by the GDPR, applies to employee digital safes. This point is rarely addressed in user guides, but it has concrete implications during a change of provider or cessation of activity by the supplier.
The employee can obtain a usable copy of all their documents, not just read-only access. This means an export in PDF format or equivalent, downloadable and reusable in another archiving service.
Two scenarios justify initiating this export:
- The new employer uses another digital safe (Digiposte, PeopleDoc, Primobox) and the employee wishes to centralize their documents
- The Arkévia provider ceases its activity or changes its general terms of use, which remains a theoretical risk but is documented by the CNIL
- The employee prefers to keep a local copy of their pay slips on a hard drive or personal cloud, in addition to Arkévia archiving
The export is done from the MyArkevia personal space. We recommend downloading a complete copy of your documents with each change of employer, even if access to the safe remains guaranteed. It’s a precaution that takes a few minutes and eliminates any future dependence on a single provider.
MyArkevia update July 2026 and two-factor authentication
A new version of MyArkevia will be available on July 15, 2026 with enhanced security through two-factor authentication and an ergonomic redesign. The service will be temporarily unavailable during the migration.
For employees in professional transition, this update involves two precautions. The first: download your documents before the migration date if there is an urgent need (loan application, tax audit, file preparation). The second: ensure that the phone number associated with the account is up to date, as two-factor authentication generally relies on a code sent via SMS.
A work number associated with the account will pose the same problem as a corporate email after departure. Verification and updating of personal contact details in the account settings must be done before July 15 to avoid access blockage at the time of the switch.
Checks to make before leaving a company
Three actions are sufficient to secure access to your Arkévia safe during a change of employer. Replace the work email address with a personal one. Verify that the associated phone number is a personal number. Download a local copy of all archived documents.
These operations take less than fifteen minutes from the MyArkevia portal. They transform a risk of loss of access into a non-event administrative issue. The digital safe survives the employment contract, but only if the contact details also survive the departure from the company.